Return & cancellation policy
Dukkan Bill is a digital service, so nothing is shipped and nothing is returned in a box. This page explains how cancelling, switching plans and ending your account work. Please read it together with our Refund policy and Terms & conditions.
1. What is returned
There are no physical goods. A "return" means giving up the subscription you bought (a plan, a renewal or extra staff seats). Items bought outside Dukkan Bill, such as barcode printers, POS machines or hardware from other sellers, follow that seller's own return terms.
2. Cancelling a subscription
- Write to info@dmsyncinfotech.com from the owner's registered email or message us on WhatsApp from the registered mobile number, with your business name and mobile number.
- Ask before the current period ends. Your plan then simply ends on its last day and is not renewed. We never renew a plan on our own.
- The days already running are not paid back in parts, because the service stays available until the last day.
3. Plan changes and staff seats
- You can move to a higher plan or add staff seats at any time. Seats are charged for the days left in your plan.
- A seat that was bought and is in use is not returned. You may switch a staff member off so that the seat is free for someone else.
- Moving to a lower plan takes effect when you renew; the facilities that are not in that plan stay locked but your data is kept.
4. When the plan ends
- From the day after the end date your account is view-only: you can open lists and reports, but you cannot add or change anything. Renewing switches everything on again.
- If the plan stays unrenewed for 30 days, the account is deactivated. Please export your data (Settings > Export & Backup) before that date.
- Your data is not sold or shared. See the Privacy policy.
5. Mistakes and double payments
If you were charged twice, or by mistake, tell us within 7 days with the payment reference. A payment that is confirmed as a double charge is returned to the original payment method as set out in the Refund policy.
6. Contact
DMSync Infotech
6th Floor, Office 604, Merry Gold Square, 150 Ft Ring Road, near Madhapar Circle BRTS, Madhapar, Rajkot, Gujarat 360006
Helpline / WhatsApp: +91 95377 95387
Email: info@dmsyncinfotech.com
Last updated: 22 October 2026